From setting up your agency to the last day of your client's trip: what happens at each stage, what each plan includes, and who does what.
The same process runs on every plan. What changes between plans is how you pay and how fast the desk replies.
Tell us your destinations, typical travellers and the plan that fits your volume. We set up your voucher and document templates with your logo and contact details, and you approve the look before anything reaches a client.
Message the desk on WhatsApp or use the request form. Share what your client wants; if something is missing, the desk asks before quoting.
We shortlist suppliers and build a quote where every hotel, transfer, ticket and tour is a separate line at nett cost, with our desk fee on its own line. You add your margin and present it to your client under your brand.
When your client says yes, you approve the quote with the desk. Supplier costs are prepaid; the desk then secures every reservation with local suppliers.
Hotels, transfers, rail, attractions and meals are reserved and confirmed. We prepare white-label vouchers, a day-by-day itinerary and any visa support papers on your template.
During the trip, travellers or your agency can call the 24-hour emergency line. Our local team resolves issues with suppliers on the ground and keeps your agency informed.
After the trip, you receive a short summary of anything that changed, and the booking counts towards your plan allowance only if it was confirmed and not cancelled.
All prices USD before tax. Supplier costs are always charged separately at nett cost.
For agencies with fewer than 5 travellers a month. No monthly fee: you pay a desk fee per confirmed traveller.
| Japan | Vietnam | |
|---|---|---|
| Per confirmed traveller | $35 | $18 |
| Minimum per booking | $90 | $45 |
| Free quotes each month | 5 | 5 |
| Extra quote | $15 | $7 |
For 5 to 40 travellers a month. A monthly subscription served by a shared desk team, with a set allowance of bookings, travellers and quotes.
| Each month | Starter | Growth | Pro |
|---|---|---|---|
| Monthly price | $299$149 | $599$299 | $1,090$549 |
| Quote reply | 24 h24 h | 8 working h8 working h | 4 working h4 working h |
| Bookings included | 34 | 68 | 1216 |
| Travellers included | 812 | 2030 | 4570 |
| Quotes included | 1220 | 3045 | 70100 |
| Extra traveller | $30$10 | $25$8 | $20$6 |
| Extra quote | $17$7 | $13$5 | $8$3 |
For more than 40 travellers a month, or when you want one named person. A dedicated agent works for your agency, using an email address on your agency's domain.
| Japan | Vietnam | |
|---|---|---|
| Half-time, 80 h a month | $1,390 | $690 |
| Full-time, 160 h a month | $2,590 | $1,290 |
| In-country person | $3,900 | – |
| Extra hour | $22 | $11 |
For 10 to 40 travellers on the same dates. Rooms, coaches, meals and tickets are run as one operation, with one set of branded documents for the group.
| Per group | Japan | Vietnam |
|---|---|---|
| 10–20 travellers | $400 | $150 |
| 21–40 travellers | $650 | $250 |
| Task | Your agency | Your TourOps Desk |
|---|---|---|
| Client relationship and communication | Owns | Stays behind the scenes |
| Selling price and margin | Sets | Supplies nett costs only |
| Trip brief | Sends | Checks and asks questions |
| Quotation | Reviews and approves | Builds, itemised |
| Supplier reservations | Prepays supplier costs | Books and confirms |
| Vouchers and visa papers | Sends to the client | Prepares on your template |
| In-trip issues | Kept informed | Resolves with suppliers, 24/7 |
No. Vouchers, itineraries and documents are issued in your agency's name, logo and contact details. Our name is not shown to your clients.
At nett cost, with the supplier invoice shared with you. Supplier costs are prepaid before we book. Our desk fee is always a separate line.
The TourOps Desk is open 24 hours a day, 7 days a week. A Rent-an-Agent dedicated agent works Monday to Saturday in hours agreed with your agency, with Sunday off.
Only confirmed, non-cancelled bookings. Unused allowance does not roll over to the next month.
No. Emergency help during trips we arranged is never metered, on every plan.
No. The website only prepares your request as a WhatsApp or email message. Nothing is paid or stored here.
Yes. Add a second destination and get 15% off it.
First 5 agencies: 30% off for 3 months plus complimentary brand set-up.
